Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-80552

Inconsistency with a text field that contains underscore character

XMLWordPrintable

      Issue Summary

      Currently, there's an inconsistency with a text field that contains an underscore “_” character

      Steps to Reproduce

      Using the JQL mode try to search for an issue that contains an underscore “_” character. For example:

      summary ~ "jira_issue_test"

      Expected Results

      As the underscore is not a Special character the customer must be able to search the issues that contain an underscore in the JQL mode.

      Workaround

      Try to search without the underscore. For example:

      summary ~ "jira issue test"

            [JRACLOUD-80552] Inconsistency with a text field that contains underscore character

            Mila added a comment -
            Status Update 20/02/2023

            Hi everyone,

            We have recently released exact phrase search in Jira Cloud. We believe that it will help a lot with the case described in this bug. You can use it to get the correct results for all your queries. You can read more about this feature on Atlassian Community

            Now when you search for something like:

            jira_issue_test

             using the syntax

            "/"jira_issue_test/""

            the search will still treat the underscore as space but it will fetch you any issues where the word jira is followed by issue and test.
             

            We believe it should resolve the majority of issues experienced when exact phrase search was not available in Jira Cloud.

            As always your feedback is very appreciated. We would love to hear if it helped you!

            Please note the change has not impacted how Jira searches for special characters, they are still ignored in JQL, and we understand that in specific situations this might still be causing issues. In case the provided functionality is not enough and you need to be able to search for underscores or any other special character we ask you to please let us know by commenting and voting on:

            https://jira.atlassian.com/browse/JRACLOUD-75866

            Sincerely,

            Mila

            Mila added a comment - Status Update 20/02/2023 Hi everyone, We have recently released exact phrase search in Jira Cloud. We believe that it will help a lot with the case described in this bug. You can use it to get the correct results for all your queries. You can read more about this feature on Atlassian Community Now when you search for something like: jira_issue_test  using the syntax "/" jira_issue_test/"" the search will still treat the underscore as space but it will fetch you any issues where the word jira is followed by issue and test .   We believe it should resolve the majority of issues experienced when exact phrase search was not available in Jira Cloud. As always your feedback is very appreciated. We would love to hear if it helped you! Please note the change has not impacted how Jira searches for special characters, they are still ignored in JQL, and we understand that in specific situations this might still be causing issues. In case the provided functionality is not enough and you need to be able to search for underscores or any other special character we ask you to please let us know by commenting and voting on: https://jira.atlassian.com/browse/JRACLOUD-75866 Sincerely, Mila

              Unassigned Unassigned
              763b851ccdbd Alana Fernandes
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: