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Bug
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Resolution: Fixed
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Medium
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1
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Severity 3 - Minor
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0
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Issue Summary
Currently, there's an inconsistency with a text field that contains an underscore “_” character
Steps to Reproduce
Using the JQL mode try to search for an issue that contains an underscore “_” character. For example:
summary ~ "jira_issue_test"
Expected Results
As the underscore is not a Special character the customer must be able to search the issues that contain an underscore in the JQL mode.
Workaround
Try to search without the underscore. For example:
summary ~ "jira issue test"
- is cloned from
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JRACLOUD-75866 Searching JIRA issues for special characters (in text fields) does not work
- Future Consideration
- mentioned in
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Page Failed to load
Hi everyone,
We have recently released exact phrase search in Jira Cloud. We believe that it will help a lot with the case described in this bug. You can use it to get the correct results for all your queries. You can read more about this feature on Atlassian Community
Now when you search for something like:
using the syntax
"/"jira_issue_test/""
the search will still treat the underscore as space but it will fetch you any issues where the word jira is followed by issue and test.
We believe it should resolve the majority of issues experienced when exact phrase search was not available in Jira Cloud.
As always your feedback is very appreciated. We would love to hear if it helped you!
Please note the change has not impacted how Jira searches for special characters, they are still ignored in JQL, and we understand that in specific situations this might still be causing issues. In case the provided functionality is not enough and you need to be able to search for underscores or any other special character we ask you to please let us know by commenting and voting on:
https://jira.atlassian.com/browse/JRACLOUD-75866
Sincerely,
Mila