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  1. Jira Cloud
  2. JRACLOUD-79997

Generic error message for permanent project deletion conceals fact that Support assistance may be needed

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      Issue Summary

      When attempting permanently delete a project from trash, a generic error message conceals the fact that Support assistance may be required.

      Steps to Reproduce

      1. Attempt to permanently delete a project from trash and observe the following error:
        We couldn't delete this project.
        It's probably a temporary problem. Go to trash and try again.
        
      1. In some cases (to be added in internal comments below), the error is misleading and, in fact, Support assistance is required in order to run DB requests. If I can find a way to reproduce the bad DB state, I will add steps on how to do so here.

      Expected Results

      It should be possible to permanently delete a project. If there is a database error that requires Support assistance, an appropriate error message should be returned to the user.

      Actual Results

      Some projects cannot be permanently deleted from trash, and the resultant error message gives no indication that Support assistance is required.

      Workaround

      Currently, there is no known workaround for this behavior except to create a Support Ticket with us.

            9f91d5ca9ec2 Roland Flanagan
            23ef3e30d63c Anusha Rutnam
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              Created:
              Updated:
              Resolved: