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  1. Jira Cloud
  2. JRACLOUD-79915

Issue type is not reset to the default one when creating ticket in a new session

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    Description

      Update on December 30, 2022

      Hello Jira community,

      On Jira Cloud, the last Issue Type used on the Create issue screen is maintained across browser sessions. This isn't a bug but expected functionality. For additional flexibility in configuring the default Issue Type, you can vote and/or JRACLOUD-74771.

      Thank you,
      Arbaaz Gowher
      Product Manager, Jira Platform

      Issue Summary

      According to the KB articles below, JIRA should reset the issue type to the default one when creating ticket in a new user session. However JIRA will still remember the last issue type when creating ticket in the same project after user has opened a new session.

      Steps to Reproduce

      1. Set a default issue type in project settings.
      2. Create a ticket with an issue type that is different from the default one.
      3. Logout JIRA and login again or open JIRA in another browser.
      4. Click Create button to create a ticket in the same project.

      Expected Results

      In the issue creation form the issue type should be reset to the default one.

      Actual Results

      In the issue creation form the issue type remains the one that has been selected in step 2.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              7645729f7e9f Arbaaz Gowher
              mdossantos Matheus
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              12 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: