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  1. Jira Platform Cloud
  2. JRACLOUD-79814

Creating linked issue from Software project to JSM project fails

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      Issue Summary

      Creating linked issue from Software project issue to Jira service management project fails with following error. 

      Our team has been notified. If the problem persists, please contact Atlassian Support.
ERROR: ZNAEQA

      Steps to Reproduce

      1. Open any one of the JSW issue and select "link issue"
      2. Under "Linked issue" tab, select "Create linked issue"
      3. On new issue creation screen select any one of the "JSM" project

      Expected Results

      New linked issue creation should work fine

      Actual Results

      After selecting JSM project, following error is noticed

      Our team has been notified. If the problem persists, please contact Atlassian Support.
ERROR: ZNAEQA

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JRACLOUD-79814] Creating linked issue from Software project to JSM project fails

            Dinesh Singh made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 774844 ]
            Anusha Rutnam made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Ankur Mittal (Inactive) made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Ankur Mittal (Inactive) made changes -
            Assignee New: Ankur Mittal [ b76c4638bae6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count New: 1
            Utkarsh Tyagi (Inactive) made changes -
            Remote Link Original: This issue links to "PPG-2795 (JDOG)" [ 685981 ] New: This issue links to "PPG-2795 (JDOG)" [ 685981 ]
            Utkarsh Tyagi (Inactive) made changes -
            Remote Link New: This issue links to "PPG-2795 (JDOG)" [ 685981 ]
            Gaurav Kumar (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Mohanraj Thangamuthu created issue -

              b76c4638bae6 Ankur Mittal (Inactive)
              0ca90e17638a Mohanraj Thangamuthu
              Affected customers:
              51 This affects my team
              Watchers:
              55 Start watching this issue

                Created:
                Updated:
                Resolved: