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  1. Jira Cloud
  2. JRACLOUD-79775

Custom created user picker field value was empty in the email notifications when Email from settings updated to ${fullname} (mycompanyname Jira) from ${fullname} (Jira)

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    Description

      Problem

      Custom created user picker field value was empty in the email notification however system field assignee has the value in the email notifications when Email from settings ${fullname} (Jira) was updated to ${fullname} (mycompanyname Jira) under global settings.
      Thi will always happen when Email from settings updated to nondefault value ${fullname}(Jira) 

      Environment

      Jira Cloud

      Steps to Reproduce

      As a site Admin:

      1. Navigate to the Global settings of your instance.
      2. Update Email from ${fullname} (Jira)  to ${fullname} (mycompanyname Jira)
      3. Create a custom user picker field and assign it to a project.
      4. Create an issue and change the custom-created user picker field value.
      5. Custom created user picker field value is null in the triggered email notifications

      Expected Results

      Custom created user picker field value display the updated value in the triggered email notification

      Actual Results

      Custom created user picker field value is null in the triggered email notification

      Workaround

      Update Email from settings ${fullname} (mycompanyname Jira) to ${fullname} (Jira) under Global settings.

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              Unassigned Unassigned
              b56aaa097492 Gunjan Yadav
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              Dates

                Created:
                Updated: