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Bug
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Resolution: Fixed
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High
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24
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Severity 3 - Minor
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87
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Summary
Large CSV exports can fail due to a timeout
Steps to Reproduce
- Have a JQL query which yields a large number of results (900~1000 issues). This also occurs with complex JQL or searches with too many fields.
- Try to export these results to a CSV file.
Expected Results
The file is generated successfully.
Actual Results
It took some time to get a response and eventually you get a 504 (Gateway timeout) error.
Notes
- The problem is intermittent.
Workaround
- Split the CSV file into smaller batches, as exporting to the limit of 1000 issues may cause the timeout.
- Use REST API to get the results. JSON does not cause a timeout.
Jira REST API reference
- is related to
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JRACLOUD-82605 [Tracked in Issue Links] tickets related to issue exports (CSV, HTML Report, Excel etc)
- Gathering Interest
- has action
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EM-7284 Loading...
- is addressed by
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- is duplicated by
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- mentioned in
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