Empty value for child Select List (cascading) field when raising through Jira internal view

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    • 5
    • Severity 3 - Minor

      Issue Summary

      If you set a Select List (cascading) field as a hidden field in a request type, then set a default value for the parent and child, when you try to create the ticket inside Jira the child has an empty value.

      Steps to Reproduce

      1. Add a Select List (cascading) field as a hidden field of a request type
      2. Set a parent and a child default value in the hidden field options
      3. Try to create a ticket inside Jira for that request type

      Expected Results

      When creating the ticket, the parent and a child default value are displayed.

      Actual Results

      Only the parent value is displayed and the child value is set as empty.

      Video displaying the behavior:

      Cascading field.mov

      Workaround

      Raise the request through the JSM portal https://<instancename>.atlassian.net/servicedesk, or through the email requests.

        1. Cascading field.mov
          10.12 MB
          André Sinatora

            Assignee:
            Unassigned
            Reporter:
            Matheus
            Votes:
            5 Vote for this issue
            Watchers:
            15 Start watching this issue

              Created:
              Updated: