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Bug
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Resolution: Unresolved
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Medium
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5
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Severity 3 - Minor
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Issue Summary
If you set a Select List (cascading) field as a hidden field in a request type, then set a default value for the parent and child, when you try to create the ticket inside Jira the child has an empty value.
Steps to Reproduce
- Add a Select List (cascading) field as a hidden field of a request type
- Set a parent and a child default value in the hidden field options
- Try to create a ticket inside Jira for that request type
Expected Results
When creating the ticket, the parent and a child default value are displayed.
Actual Results
Only the parent value is displayed and the child value is set as empty.
Video displaying the behavior:
Workaround
Raise the request through the JSM portal https://<instancename>.atlassian.net/servicedesk, or through the email requests.