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  1. Jira Platform Cloud
  2. JRACLOUD-78517

Webhook configured on user_updated event is only triggered when changing a user full name and nothing else

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      Summary

      Webhooks configured to be triggered by the user_updated event are only triggered when changing the full name in the account settings for a user. Changing anything else (e.g. change display name, upload a profile picture, changing the visibility settings for any of the fields) is not triggering the webhook.

      Steps to Reproduce

      1. Create a webhook triggered by the user_updated event and configure it to be sent to any online debug tool like for example https://www.toptal.com/developers/postbin/
      2. Go to the profile and visibility settings for a user on the site
      3. Change the full name of the user
      4. Go to the online tool and see that the webhook has been sent as expected
      5. Now go back to to the profile and visibility settings and change anything else (profile picture, display name, any of the visibility settings, etc)

      Expected Results

      The webhook is triggered as well

      Actual Results

      Nothing happens, the webhook is not triggered

      Workaround

      No workaround available at the moment

          Form Name

            [JRACLOUD-78517] Webhook configured on user_updated event is only triggered when changing a user full name and nothing else

            Eduardo Eiras added a comment - - edited

            Hello,

            I am a developer part of the Xporter team and we were attempting to use this webhook to get an update when the user changes the time zone.

            It would be a great help if this could be changed to trigger when other user details apart from the full name are updated. In our case we see no other way to get the time zone update without the use of a webhook.

            Is there any prospects on updates to the behavior of this webhook to also trigger when the user timezone is updated?

            Best,

            Eduardo Eiras

             

            Eduardo Eiras added a comment - - edited Hello, I am a developer part of the Xporter team and we were attempting to use this webhook to get an update when the user changes the time zone. It would be a great help if this could be changed to trigger when other user details apart from the full name are updated. In our case we see no other way to get the time zone update without the use of a webhook. Is there any prospects on updates to the behavior of this webhook to also trigger when the user timezone is updated? Best, Eduardo Eiras  

            Dmytro Lumelskyj added a comment -

            We’d like to raise the priority higher of this ticket cause this is important due to user privacy changes - eg. if users change visibility from public to private we can't update change immediately.

            This ticker was open due to an investigation of one of the Support cases of our customer. 

             

            Dmytro Lumelskyj added a comment - We’d like to raise the priority higher of this ticket cause this is important due to user privacy changes - eg. if users change visibility from public to private we can't update change immediately . This ticker was open due to an investigation of one of the Support cases of our customer.   

              Unassigned Unassigned
              dbonotto Dario B
              Affected customers:
              22 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated: