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  1. Jira Platform Cloud
  2. JRACLOUD-78440

Bulk moving issues to other projects shows non required fields as required and clear fields while moving

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      Issue Summary

      When a customer is performing a bulk operation to another project using the "Move" action, sometimes non-required fields are shown as required.

      Also, some fields like Description will be cleared of any value, ticking 'Retain' does not help and the field is cleared of any entries once the bulk move is completed.

      Steps to Reproduce

      • text and radio button fields are reported as required during the bulk move from a team managed project -> company managed project even when these fields are not associated with the project screen. Backend condition that is buggy in behavior is notAllInScope i.e custom field is not in the scope of ANY issue context.

      Expected Results

      Moving issues without non-required fields showing as required.
      Populated fields like descriptions should retain their value.

      Actual Results

      Non-required fields showing as required.
      Populated fields like Description are cleared once the move is completed.
      This also applies to all other custom fields using the "Text Field (multi-line)" type

      Workaround

      This typically happens if the destination Project is using a different Field Configuration and the field renderer doesn't match (Default Text Renderer vs Wiki Style Renderer). By adjusting the field renderer so that they match should solve the problem.

              63e8f2af631a Prasath Kumaresan
              44981f7279ac Greice Faustino (Inactive)
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                Created:
                Updated: