Jira issue transition screen shows account ID instead of just account name when updating comment field

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    • 15
    • Minor
    • 11

      How to replicate:

      1. Create or open a new issue ticket
      2. Open the ticket, update transition or change issue status (any status: Pending/Escalation etc)
      3. Under comment, Respond to customer field type user name with "@xxxxxxx" -it reverts to the account id

            4. Once comment has been updated, the username shows properly

      Suggestion: Please also update the transition view screen so that @user mention does not reflect account id when updating the comment field

        1. Screen Shot 2022-01-24 at 11.53.23 am.png
          Screen Shot 2022-01-24 at 11.53.23 am.png
          54 kB
        2. Screen Shot 2022-01-24 at 12.38.05 pm.png
          Screen Shot 2022-01-24 at 12.38.05 pm.png
          98 kB

            Assignee:
            Arbaaz Gowher (Inactive)
            Reporter:
            Cecille Maquito (Inactive)
            Votes:
            33 Vote for this issue
            Watchers:
            24 Start watching this issue

              Created:
              Updated: