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  1. Jira Service Management Cloud
  2. JSDCLOUD-13441

Assign CC recipients to senders organisation automatically

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      If an E-Mail is sent to our Jira SD address, every recipient in CC is automatically created as a Service Desk Customer.

      Now, we have to manually administer those customer accounts and manually associate them with organizations.

      For our projects, it would be very helpful to have an option allowing to assign the newly created accounts to the sender's organisation automatically. (In most cases, the sender's organisation is known)

              Unassigned Unassigned
              905b4e172df0 Sebastian Kern
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