Option to view Customer Only/Internal Only/All Comments

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      Atlassian Update - 29 July 2024

      Hi everyone,

      Thank you for raising and voting on this suggestion. Your feedback is invaluable in shaping and enhancing Jira for all users. Given the high volume of feature suggestions for Jira, we must prioritize those that provide the most value to the majority of our users. After a thorough review by the team, we have decided that we will not be able to implement this suggestion in the immediate future.

      Please remember that jira.atlassian.com is only one of many inputs for our roadmap. We’re continuously learning, analysing and interviewing customers to make Jira better. We encourage you to also share your feedback through Atlassian Community. Please also check out latest updates and upcoming plans from the Jira Cloud roadmap and the Atlassian Cloud release notes blog.

      We understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions or feedback.

      Regards,

      Ahmud
      Product Manager-Issue View 

      I have had a request from an agent who would like the option to select which comments are viewable in the JIRA Service Desk.
      Maybe a radio button that would display Customer Only/Internal Only/All comments
      This would be helpful to see what interactions have occurred with the customer without all the internal comments being listed in the timeline.

      Cheers
      Garth

            Assignee:
            Unassigned
            Reporter:
            Garth Lawless
            Votes:
            2 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
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