Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-77856

Option to view Customer Only/Internal Only/All Comments

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      I have had a request from an agent who would like the option to select which comments are viewable in the JIRA Service Desk.
      Maybe a radio button that would display Customer Only/Internal Only/All comments
      This would be helpful to see what interactions have occurred with the customer without all the internal comments being listed in the timeline.

      Cheers
      Garth

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JRACLOUD-77438 Hide internal comments in ticket

          • Closed
          relates to

          Suggestion - JSDCLOUD-12087 Ability to disable internal comments in JIRA Service Desk.

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              aff57ed56d3d Garth Lawless
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

              Dates

                Created:
                Updated: