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  1. Jira Cloud
  2. JRACLOUD-77856

Option to view Customer Only/Internal Only/All Comments

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      I have had a request from an agent who would like the option to select which comments are viewable in the JIRA Service Desk.
      Maybe a radio button that would display Customer Only/Internal Only/All comments
      This would be helpful to see what interactions have occurred with the customer without all the internal comments being listed in the timeline.

      Cheers
      Garth

            Unassigned Unassigned
            aff57ed56d3d Garth Lawless
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