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  1. Jira Platform Cloud
  2. JRACLOUD-77834

Misleading message when uploading attachment whose size is greater than the one allowed

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • Issue - View
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      Issue Summary

      You can control the size limit of attachments on https://<YOUR_SITE>.atlassian.net/secure/admin/ViewAttachmentSettings.jspa.

      That will prevent users from uploading attachments whose size is greater than the one specified on that page. But currently the message displayed when users try to do so is completely misleading, giving the idea that the upload should have worked:

      Steps to Reproduce

      • Configure the attachment size limit to a value
      • Try uploading an attachment with a greater value to an issue

      Expected Results

      A message stating that the attachment is greater than the limit allowed will be displayed.

      Actual Results

      A message asking the user to try again will be displayed:

      Reload the issue then try adding it again.
      

      Workaround

      In case you run into that message, check your instance's attachments settings.

        1. Attachment too big error.png
          20 kB
          Daniel Davies
        2. Screen Shot 2022-04-14 at 16.52.33.png
          412 kB
          Leonardo De Almeida

              Unassigned Unassigned
              209021ae12e2 Daniel Davies
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                Created:
                Updated:
                Resolved: