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Bug
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Resolution: Unresolved
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Medium
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33
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Severity 3 - Minor
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28
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Issue Summary
You can control the size limit of attachments on https://<YOUR_SITE>.atlassian.net/secure/admin/ViewAttachmentSettings.jspa.
That will prevent users from uploading attachments whose size is greater than the one specified on that page. But currently the message displayed when users try to do so is completely misleading, giving the idea that the upload should have worked:
Steps to Reproduce
- Configure the attachment size limit to a value
- Try uploading an attachment with a greater value to an issue
Expected Results
A message stating that the attachment is greater than the limit allowed will be displayed.
Actual Results
A message asking the user to try again will be displayed:
Reload the issue then try adding it again.
Update
There are different/current behaviours for when you try to save an attachment that exceeds the configured limit in the Description and Comment.
Description
You can select the attachment and there will be no error message until you try to save the Description comment, which will then trigger the following misleading message:
We couldn't save your content It may contain formatting we don't recognise.
Try removing the formatting before saving.
Comment
The Comment section has a similar behaviour, but with a different misleading message:
We couldn't save your comment It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor.
Workaround
In case you run into that message, check your instance's attachments settings on https://<YOUR_SITE>.atlassian.net/secure/admin/ViewAttachmentSettings.jspa
- is duplicated by
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JRACLOUD-77834 Misleading message when uploading attachment whose size is greater than the one allowed
- Closed
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JRACLOUD-82669 Have an alternative message for when the file upload limit has been changed.
- Closed
- relates to
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JRACLOUD-77502 Display a warning when attachment limit is closer to be reached or is reached.
- Gathering Interest