Details
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Bug
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Resolution: Timed out
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Low
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7
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Severity 3 - Minor
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Description
Issue Summary
After attaching an mp4 video file and reloading the page file preview shows the file as an audio file. Opening the mp4 video in the new issue view only plays the audio.
Steps to Reproduce
- Initially, once the mp4 video is attached in the New issue view it has a video preview and it can be played without any issues, video, and audio.
- Once you refresh the Chrome and Firefox browser, the new issue view preview of the attachment breaks. When you click to play the video only audio is played.
- Video recording attached on how to replicate.
Screen Recording 2021-09-24 at 13.52.49 (4).mov
Expected Results
The new issue view preview of the attached mp4 file should show the video and play both audio and video when opened on.
Actual Results
The new issue view preview of the attachment is not available, once opened in the new issue view only audio is played.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- relates to
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CONFCLOUD-73296 Issues when reproducing MP4 while embedding two files into a page
- Closed
- is derived by
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MEX-1046 Loading...