Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-76460

JQL search against a large number of entity properties results in timeout errors

XMLWordPrintable

      Problem

      JQL search against an instance with many entity properties and when searching for the entity property results in slow performance and sometimes times out after the 30s time limit.

      The problem manifests itself when using the following APIs, either directly or via an app:

      Identifying

      HOWTO Determine if a JQL query is entity property related

      Suggested Solution

      Improve the scalability of issue search to cater to such entity property queries.

      Why This Is Important

      Some add-ons rely on entity properties, and as more customers use these add-ons and their data grows, they may run into issues when running queries against the entity properties.

      Notes

      When using the Atlassian API, either directly or via an app, the internal timeout currently returns a 500 status code, which is incorrect and does not represent the nature of the problem. This is tracked separately as https://jira.atlassian.com/browse/JRACLOUD-77242.

      Workaround

      Reduce the search scope to a more specific result set (e.g., with a project in () clause, search against a subset of projects).

              tzwierzchowski Tomasz Zwierzchowski
              e32c3a85cf21 Uchechi I
              Votes:
              67 Vote for this issue
              Watchers:
              93 Start watching this issue

                Created:
                Updated:
                Resolved: