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Bug
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Resolution: Timed out
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Low
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3
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Minor
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Issue Summary
When using the "average time in status" gadget with the dashboard, we see that the graph is generated incorrectly returning the issues that were not in resolved state. Ideally, the gadget should only retrieve the issue that are in resolved state.
Steps to Reproduce
- Create a project where different issuetypes have different workflows.
- Use a filter with only this project and use this filter in the Average Time In Status gadget OR use this project.
- Select a status which is not common among all the issuetypes in the project.
- The result shown is incorrect wherein the chart is unable to determine the resolution status of those issuetypes that don't use the selected status in the workflow.
Expected Results
The gadget should result only those issues that were resolved.
Actual Results
We see issues that were never resolved and we do not see all issues that were in unresolved state.
Workaround
Ensure that the filter includes a specific issue type to get accurate results
- is duplicated by
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- Closed
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Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.
Thank you again for providing valuable feedback to our team!
Jira Cloud team