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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Dashboard - Dashboards & Gadgets
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1
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Severity 3 - Minor
Issue Summary
The Assigned to Me gadget is displaying tickets that are resolved (have a resolution), but it should only display tickets that are unresolved:
Steps to Reproduce
- Create a dashboard and add the Assigned to Me gadget
- Create an issue and add a resolution to it, without relating the issue to a status with the category Done
Expected Results
The issue isn't displayed at the Assigned to Me gadget because it has a resolution.
Actual Results
The issue is displayed at the Assigned to Me gadget, and it will stop displaying if you transition it to a status with the category Done (the green ones).
Workaround
- Use the Filter results gadget to display the information.
OR
- Transition the ticket to a status of the category Done. (not the most recommend, because when the bug is fixed this won't be a valid solution, as the resolution shall be the source of truth)