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Bug
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Resolution: Fixed
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Medium
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12
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Severity 3 - Minor
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97
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Issue Summary
Radio buttons custom field set as required and with a default value still shows "None" as an option.
Steps to Reproduce
- Create a radio button custom field and add some options.
- Select one of the options as the default one.
- On a classic project, set this field as required.
Expected Results
On the edit issue screen, it only shows the options that admins added on the field.
Actual Results
It still shows "None" as an option and if the user selects "None" it shows an error.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available.
Update: the “None” option only appears if you set a transition screen, because those screens use the old issue view.
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Update
We have triaged this bug and found out the issue is no longer replicable to customer instances.
We can confirm the expected behaviour as follow.
- When we have a custom radio select field marked as not required it displays `none` option in issue view/edit and issue transition screens but will not in issue create screen.
- When we mark a custom radio select field as required it will not display `none` option in all issue view/edit, transition screen and issue create screen.
As above mentioned behaviour description invalidates the bug. So we can mark it as closed/fixed now.
- is related to
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- Closed
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- relates to
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JRACLOUD-83746 Show "None" on issue creation screen if "Custom Radio Selection Field" is marked as not required.
- Gathering Interest
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BENTO-8010 Failed to load
- mentioned in
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[JRACLOUD-75541] Radio buttons custom field set as required and with a default value still shows "None" as an option
Hi,
We have triaged this bug and found out the issue is no longer replicable to customer instances.
We can confirm the expected behaviour as follow.
- When we have a custom radio select field marked as not required it displays `none` option in issue view/edit and issue transition screens but will not in issue create screen.
- When we mark a custom radio select field as required it will not display `none` option in all issue view/edit, transition screen and issue create screen.
As above mentioned behaviour description invalidates the bug. So we can mark it as closed/fixed now.
Thanks
What a shame for Atlassian that they cannot help people to fix this bug !!!!
The priority - low = never?! 
(hope it is not - unless you pay for it 
3 years later, and no resolution? This is preventing me from putting critical SOX compliance guardrails into our ticketing flow. Please elevate the priority of this bug ASAP.
I am looking for an update on this. This is really important for the customer. Anyone, please respond?
It is disappointing that a bug like this hasn't been fixed in 2 years. Our customer's first comment looking at our form was why there is a None option when one of our fields is selected by default and to remove None. Please look into fixing this bug.
Unbelievable! This issue was logged in 2020 and it still presents a problem to your users! Are you planning to do anything about this at all as it takes away from the professional image and service we want to present to our customers?
we are using the Jira data centre 8.20.10 and the issue is not yet resolved, you can see the screen. It is a transition screen and I have made it mandatory with the JSU field required validator.