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  1. Automation for Cloud
  2. AUTO-437

Smart value {{issue.url.customer}} do not work

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    • Severity 1 - Critical
    • 1

      Issue Summary

      When applying the smart value issue.url.customer, observed that when an email is sent, it does not update the customer ticket URL. (This behavior is also observed with API)

      Steps to Reproduce

      1. Create an automation rule to send an email with smart value: 
         {{issue.url.customer}}

      Expected Results

      Email to be received with a URL that contains the customer view of the ticket. 

      Actual Results

      Empty email received with a URL.

      Workaround

      No workaround is available. 

              Unassigned Unassigned
              c1c38b0b1b95 Priyadharshini CS (Inactive)
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                Created:
                Updated: