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Bug
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Resolution: Not a bug
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Medium
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2
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Severity 1 - Critical
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116
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Issue Summary
When applying the smart value issue.url.customer, observed that when an email is sent, it does not update the customer ticket URL. (This behavior is also observed with API)
Steps to Reproduce
- Create an automation rule to send an email with smart value:
{{issue.url.customer}}
Expected Results
Email to be received with a URL that contains the customer view of the ticket.
Actual Results
Empty email received with a URL.
Workaround
No workaround is available.
Hi everyone,
I am from the feature owner team & after investigating the issue, I found out that the URL is correctly populated for almost all the request types apart from Task.
This is the original behaviour & not a bug - It covers all JSM specific request types. Hence, closing this JAC ticket.
Do let us know if you need help in some other way.
Thanks
Debangshu Banerjee