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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Emails - Incoming Mail
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24
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Severity 3 - Minor
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0
Issue Summary
When you reply an email from a notification to add a comment into the issue with outlook for windows, the icons from the email body like the button icon and the Jira icon are added as attachments in the issue
Steps to Reproduce
- Reply from a notification to add a comment in the issue
- Use Outlook in Microsoft, I have tested on Outlook 2016
Attachment BUG.mp4
Expected Results
Add the last text as a comment
Actual Results
The Jira icon and other icons from the email body are added as attachments
Workaround
We have identified this BUG using Outlook 2016 and outlook 2013 in windows, using outlook in MAC and other email applications the attachments are not added.