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  1. Jira Platform Cloud
  2. JRACLOUD-74059

Unassigned avatar is not loading in old issue view and issue navigator

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      Issue Summary

      When viewing an Unassigned issue in the old issue view, the avatar image is broken. Even the Automatic assignee avatar is impacted.

      This bug also affects the Issue Navigator when clicking on the assignee drop down, the avatar for the 'Unassigned' user is also not loading

      Steps to Reproduce

      1. Browse to an unassigned issue within your site in the old issue view.

      Expected Results

      The unassigned avatar should be correctly displayed.

      Actual Results


      From the browser's Inspect Element results, the image does not load since the image URL is not resolvable.

      https://avatar-cdn.atlassian.com/default?size=16&s=16 returns ERR_NAME_NOT_RESOLVED

      Workaround

      For avatars not loading in old Jira issue view:
      As a workaround, please consider using the new issue view.

      For avatars not loading in issue navigator:
      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Screenshot 2020-03-13 at 5.21.24 PM.png
          73 kB
          Prashant R

          Form Name

            [JRACLOUD-74059] Unassigned avatar is not loading in old issue view and issue navigator

            mexmer added a comment -

            i honestly can't say say it's fixed, because old issue views are no longer accesible due forced switch to new navigation, without ability to turn it off.

            mexmer added a comment - i honestly can't say say it's fixed, because old issue views are no longer accesible due forced switch to new navigation, without ability to turn it off.

            Deleted Account (Inactive) added a comment -

            confirmed, it´s fixed.

            Thanks!

            Deleted Account (Inactive) added a comment - confirmed, it´s fixed. Thanks!

            Andy Brook added a comment -

            Confirmed fixed for us, we thank the team of skilled engineers responsible

            Andy Brook added a comment - Confirmed fixed for us, we thank the team of skilled engineers responsible
            Xin Liang made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 13 New: 12

            Oleh Vasylenko added a comment -

            <sarcasm>

            Fixing broken DNS record is hard, it could take months, having a team of skilled engineers.

            </sarcasm>

            Oleh Vasylenko added a comment - <sarcasm> Fixing broken DNS record is hard, it could take months, having a team of skilled engineers. </sarcasm>

            Fernando Boucquez (PPL) added a comment -

            Any news? Jira still redirects to a broken CDN site

            For example:

            https://thepluginpeople.atlassian.net/secure/useravatar?avatarId=19725

            Fernando Boucquez (PPL) added a comment - Any news? Jira still redirects to a broken CDN site For example: https://thepluginpeople.atlassian.net/secure/useravatar?avatarId=19725

            Deleted Account (Inactive) added a comment -

            Same problem here. It´s affecting third party apps like Big Picture that also uses this avatar at many places.

            Deleted Account (Inactive) added a comment - Same problem here. It´s affecting third party apps like Big Picture that also uses this avatar at many places.
            Ben Kelley made changes -
            Assignee Original: Gustavo Marin [ gmarin@atlassian.com ] New: Xin Liang [ 3615987e9d83 ]
            Ben Kelley made changes -
            Remote Link New: This issue links to "GDPR-3281 (JDOG - JIRA Team Dogfood)" [ 485465 ]

              3615987e9d83 Xin Liang
              prawat@atlassian.com Prashant R (Inactive)
              Affected customers:
              65 This affects my team
              Watchers:
              50 Start watching this issue

                Created:
                Updated:
                Resolved: