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  1. Jira Cloud
  2. JRACLOUD-70555 New Issue View in Jira Cloud
  3. JRACLOUD-73736

New issue view should appear when user gets a notification of having an issue update


      Problem Definition

      When receiving a notification from an issue update of a field that is located on the panel, the customer receives an e-mail of the link to the issue that opens in the old issue view instead of the new issue view. In spite of having the new issue view activated. This appears to occur when users use Office365 with the Safelinks options enabled.

      The link contains a parameter for the tab panel
      E.g.: https://<instance>.atlassian.net/browse/<issue-key>?page=com.atlassian.jira.plugin.system.issuetabpanels%3Aall-tabpanel

      Note: this specific notification was associated with the "Original estimate" field update.

      Suggested Solution

      Ability to view the issue in the new issue view when receiving that notification.

      Why this is important

      Customers willing to view the issue in the new issue view when clicking on the link provided in the e-mail notification get confused to visualize the issue in the old issue view.

            yjiang@atlassian.com Yuan Jiang
            fbeck Fábio W. [Atlassian]
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