Issue Summary

Not able to add users within the People page which has around 5K+ users

Steps to Reproduce

1. Create a project and navigate to "People" page
2. Add 5k+ more users to a role.
3. Click on Add people

Expected Results

• You are able to add new users

Actual Results

• When you try to select a role for the user it says that the user is using Jira Free and we can't add the user.

Project roles aren't editable on the Free plan. Upgrade for advanced team configuration

The following error is thrown on the console:

message: “Failed to load roles and parties”
event: {message: “Fetch call failed with status code: 504”}

Notes

Cloud instances have a limit of 5k users, however, it is still possible to add Service Desk portal-only accounts to project roles.

Workaround

Add users using REST API:

curl --request POST \
  --url 'https://INSTANCE_URL.atlassian.net/rest/api/3/project/{projectIdOrKey}/role/{id}' \
  --user 'email@example.com:<api_token>' \
  --header 'Accept: application/json' \
  --header 'Content-Type: application/json' \
  --data '{
  "group": [
    "test"
  ]
}'