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  1. Jira Cloud
  2. JRACLOUD-73511

Broken attachments due to a large number of files in the issue

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      Description

      Summary

      When the issue has a significant number of attachments (e.g., ~90+ or ~70+ large size files (>40MB)), it's not possible to download the attachments.

      Environment

      Jira issues with ~90 attachments or more or issues with more than 70 larger files (>40MB).

      Steps to reproduce

      • Create an issue and add more than 70 attachments to it;
      • Open the issue in the new issue view;
      • Try to download the attachment;

      Expected results

      It will be possible to download the files.

      Actual result

      When clicking on the attachment, nothing will happen. However, looking at the dev tool in the browser, the user will encounter a 431 status code for the download request.

      Workaround

      • Reduce the number of attachments or split in different tickets;
      • Download the files using the old issue view;

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              Assignee:
              fbordallo Fernando Bordallo
              Reporter:
              fbeck Fábio B. [Atlassian]
              Votes:
              5 Vote for this issue
              Watchers:
              14 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: