Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-72355

New issue view fails to load attachments when there are too many attachments

    XMLWordPrintable

    Details

      Description

      Atlassian Update—1 June 2020

      Hi everyone,

      We have created a new ticket for this issue that specifically tracks this issue for > 120 attachments. The new ticket will remove the noise from the current ticket where the issue has been resolved for some users but not for others.

      We will close off this ticket and ask that anyone still affected by this issue to vote/watch the new ticket: https://jira.atlassian.com/browse/JRACLOUD-74515

      Thank you for your continued support as we work to improve the new issue view in Jira.

      Atlassian Update—4 May 2020

      We have rolled out an improvement which allows Jira to reliably handle 120 attachments per issue. We expect this to solve the problem for ~75% issues currently affected. 

      We are continuing to consider a longer-term fix and will keep you updated in this ticket.

      Summary

      If you attach a large number of attachments on an issue the new issue view fails to load them.

      Steps to Reproduce

      1. Attach more than 150 attachments on an issue.
      2. Try to view the attachments on issue view.

      Expected Results

      Attachments load and the thumbnails of attachments are visible on the issue view.

      Actual Results

      Attachments show "Failed to load" error. 

      Workaround

      The attachments load successfully in the old issue view. Please disable the new issue view via Avatar > Personal settings and toggling the switch for the New Jira issue view.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              gmarin@atlassian.com Gustavo Marin (Inactive)
              Reporter:
              sahuja@atlassian.com saksham (Inactive)
              Votes:
              41 Vote for this issue
              Watchers:
              96 Start watching this issue

                Dates

                Due:
                Created:
                Updated:
                Resolved: