We have created a new ticket for this issue that specifically tracks this issue for > 120 attachments. The new ticket will remove the noise from the current ticket where the issue has been resolved for some users but not for others.
We will close off this ticket and ask that anyone still affected by this issue to vote/watch the new ticket: https://jira.atlassian.com/browse/JRACLOUD-74515
Thank you for your continued support as we work to improve the new issue view in Jira.
We have rolled out an improvement which allows Jira to reliably handle 120 attachments per issue. We expect this to solve the problem for ~75% issues currently affected.
We are continuing to consider a longer-term fix and will keep you updated in this ticket.
If you attach a large number of attachments on an issue the new issue view fails to load them.
Steps to Reproduce
- Attach more than 150 attachments on an issue.
- Try to view the attachments on issue view.
Attachments load and the thumbnails of attachments are visible on the issue view.
Attachments show "Failed to load" error.
The attachments load successfully in the old issue view. Please disable the new issue view via Avatar > Personal settings and toggling the switch for the New Jira issue view.