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  1. Jira Platform Cloud
  2. JRACLOUD-72355

New issue view fails to load attachments when there are too many attachments

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      Atlassian Update—1 June 2020

      Hi everyone,

      We have created a new ticket for this issue that specifically tracks this issue for > 120 attachments. The new ticket will remove the noise from the current ticket where the issue has been resolved for some users but not for others.

      We will close off this ticket and ask that anyone still affected by this issue to vote/watch the new ticket: https://jira.atlassian.com/browse/JRACLOUD-74515

      Thank you for your continued support as we work to improve the new issue view in Jira.

      Atlassian Update—4 May 2020

      We have rolled out an improvement which allows Jira to reliably handle 120 attachments per issue. We expect this to solve the problem for ~75% issues currently affected. 

      We are continuing to consider a longer-term fix and will keep you updated in this ticket.

      Summary

      If you attach a large number of attachments on an issue the new issue view fails to load them.

      Steps to Reproduce

      1. Attach more than 150 attachments on an issue.
      2. Try to view the attachments on issue view.

      Expected Results

      Attachments load and the thumbnails of attachments are visible on the issue view.

      Actual Results

      Attachments show "Failed to load" error. 

      Workaround

      The attachments load successfully in the old issue view. Please disable the new issue view via Avatar > Personal settings and toggling the switch for the New Jira issue view.

            [JRACLOUD-72355] New issue view fails to load attachments when there are too many attachments

            Dave added a comment - - edited

            Thank you !! confirm we can see the attachments on our ticket that has  over 150 attachments.

            very happy.

            Worked then broke 

             

            Dave added a comment - - edited Thank you !! confirm we can see the attachments on our ticket that has  over 150 attachments. very happy. Worked then broke   

            Matthew Canham added a comment -

            The issue has been partially fixed. Issues in the new issue view can now support 120 attachments safely before failing.

            A new ticket has been created to handle the case where attachments fail because there is over 120 on an issue: https://jira.atlassian.com/browse/JRACLOUD-74515

            Matthew Canham added a comment - The issue has been partially fixed. Issues in the new issue view can now support 120 attachments safely before failing. A new ticket has been created to handle the case where attachments fail because there is over 120 on an issue:  https://jira.atlassian.com/browse/JRACLOUD-74515

            Matthew Canham added a comment -

            Hi everyone,

            I have created a new ticket for this issue that specifically tracks this issue for > 120 attachments. The new ticket will remove the noise from this ticket where the issue has been resolved for some users but not for others.

            I'm going to close off this ticket and ask that anyone still affected to vote/watch the new ticket: https://jira.atlassian.com/browse/JRACLOUD-74515

            Thank you for your continued support as we work to improve the new issue view in Jira.

            Kind regards,

            Matt

            Matthew Canham added a comment - Hi everyone, I have created a new ticket for this issue that specifically tracks this issue for > 120 attachments. The new ticket will remove the noise from this ticket where the issue has been resolved for some users but not for others. I'm going to close off this ticket and ask that anyone still affected to vote/watch the new ticket:  https://jira.atlassian.com/browse/JRACLOUD-74515 Thank you for your continued support as we work to improve the new issue view in Jira. Kind regards, Matt

            Matthew Canham added a comment -

            Hi Alan,

            Thank you for adding further context here, it's useful to know that this is blocking you from using the new issue view.

            We'll keep this ticket updated as we consider a longer-term fix.

            Matt

            Matthew Canham added a comment - Hi Alan, Thank you for adding further context here, it's useful to know that this is blocking you from using the new issue view. We'll keep this ticket updated as we consider a longer-term fix. Matt

            Alan Boyd added a comment -

            Hi Matthew, thank you for the update however it seems we are in the 25% that your fix is unsuccessful for!  We have 287 attachments on the first issue I reviewed this morning which is typical for us as most comments are annotated with a screenshot image - the size of the attachments is not big, there are just a large number of them!  Working without supporting images would be very hard for us so we are confined to the old view currently - please can you roll out a fix for the remainder of the users in the 25%!

            Alan Boyd added a comment - Hi Matthew, thank you for the update however it seems we are in the 25% that your fix is unsuccessful for!  We have 287 attachments on the first issue I reviewed this morning which is typical for us as most comments are annotated with a screenshot image - the size of the attachments is not big, there are just a large number of them!  Working without supporting images would be very hard for us so we are confined to the old view currently - please can you roll out a fix for the remainder of the users in the 25%!

            Ilana added a comment - - edited

            Hi Matt,

            The result is looking good on my side - recent issues with 100+ attachments are displaying correctly!! Thank you so much!

            I'll keep an eye on it and reach out again if necessary.

            Ilana added a comment - - edited Hi Matt, The result is looking good on my side - recent issues with 100+ attachments are displaying correctly!! Thank you so much! I'll keep an eye on it and reach out again if necessary.

            Matthew Canham added a comment -

            Hi everyone,

            My name is Matt, I'm a product manager on the Jira team. Thank you for being patient with us as we address this issue.

            Last week we rolled out an improvement which allows Jira to reliably handle 120 attachments per issue. We expect this to solve the problem for ~75% issues currently affected.

            We are continuing to consider a longer-term fix and will keep you updated in this ticket. Please let me know if you have any questions at all.

            Kind regards,

            Matt

            Matthew Canham added a comment - Hi everyone, My name is Matt, I'm a product manager on the Jira team. Thank you for being patient with us as we address this issue. Last week we rolled out an improvement which allows Jira to reliably handle 120 attachments per issue. We expect this to solve the problem for ~75% issues currently affected. We are continuing to consider a longer-term fix and will keep you updated in this ticket. Please let me know if you have any questions at all. Kind regards, Matt

            Alex Frenkel added a comment -

            Just a strange question.

            How can a severity be 3, when it's affecting multiple users? 

            There is 40 affected customers, 80+ watchers... And it's 2 months in work?

            Alex Frenkel added a comment - Just a strange question. How can a severity be 3, when it's affecting multiple users?  There is 40 affected customers, 80+ watchers... And it's 2 months in work?

            Jaime Fernández added a comment -

            2 months after the last update this bug is still going on....

            Jaime Fernández added a comment - 2 months after the last update this bug is still going on....

            Shawarma added a comment -

            I had the same problem.  HTTP Status code 431 on attachments calls.  The workaround worked for me, thanks.

            Shawarma added a comment - I had the same problem.  HTTP Status code 431 on attachments calls.  The workaround worked for me, thanks.

              gmarin@atlassian.com Gustavo Marin (Inactive)
              sahuja@atlassian.com saksham (Inactive)
              Affected customers:
              41 This affects my team
              Watchers:
              97 Start watching this issue

                Created:
                Updated:
                Resolved: