Details
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Suggestion
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Resolution: Unresolved
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2
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33
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Description
Hello,
Would love to have a feature to notify our helpdesk users on their mobile phone through the Jira mobile app when new issues gets created.
Workaround
Go to your Project Settings -> Project Automation -> New Rule
( For next-gen project automation is under project settings -> Apps -> Project Automation)
Create an automation rule when an issue is created and applies to the rules that you want and just put a comment in the ticket mentioning you. This will trigger a push notification to your phone and an in-app notification.
To mention you in the ticket you need to follow this format:
[~accountid:<<account_id>>]
Make sure to replace <<account_id>> with the user's Account ID that you want to notify.
You can find this by going to Jira Administration > Users, then clicking on the User you want to notify, The final part of the URL after /users/ will be the user's Account ID or using the REST API endpoint below:
curl --request GET \ --url 'https://xxxxxx.atlassian.net/rest/api/3/groupuserpicker?query=user@domain.com' \ --user 'admin@domain.com:A1b2345CdEfgHIJkLMn67OPQ' \ --header 'Accept: application/json'
Also, you can use the one below directly on the browser:
https://xxxxxx.atlassian.net/rest/api/latest/user/search?query=user@domain.com
Attachments
Issue Links
- is duplicated by
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JRACLOUD-73942 Mobile app notification for issue creation
- Closed
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JRACLOUD-75144 No Push notification for Issue_Created event in mobile app (IOS 14)
- Closed