Hello,

Would love to have a feature to notify our helpdesk users on their mobile phone through the Jira mobile app when new issues gets created.

Workaround

Go to your Project Settings ->  Project Automation -> New Rule 

( For next-gen project automation is under project settings -> Apps -> Project Automation)

Create an automation rule when an issue is created and applies to the rules that you want and just put a comment in the ticket mentioning you. This will trigger a push notification to your phone and an in-app notification. 

To mention you in the ticket you need to follow this format:

  [~accountid:<<account_id>>] 

Make sure to replace <<account_id>>  with the user's Account ID that you want to notify.

You can find this by going to Jira Administration > Users, then clicking on the User you want to notify, The final part of the URL after /users/ will be the user's Account ID or using the REST API endpoint below:

 curl --request GET \
--url 'https://xxxxxx.atlassian.net/rest/api/3/groupuserpicker?query=user@domain.com' \
--user 'admin@domain.com:A1b2345CdEfgHIJkLMn67OPQ' \
--header 'Accept: application/json'

Also, you can use the one below directly on the browser:

 https://xxxxxx.atlassian.net/rest/api/latest/user/search?query=user@domain.com