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  1. Jira Cloud
  2. JRACLOUD-73438

Notify on the Jira mobile app when new issues gets created.

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      Description

      Hello,

      Would love to have a feature to notify our helpdesk users on their mobile phone through the Jira mobile app when new issues gets created.

       

      Workaround

      Go to your Project Settings ->  Project Automation -> New Rule 

      ( For next-gen project automation is under project settings -> Apps -> Project Automation)

      Create an automation rule when an issue is created and applies to the rules that you want and just put a comment in the ticket mentioning you. This will trigger a push notification to your phone and an in-app notification. 

      To mention you in the ticket you need to follow this format:

        [~accountid:<<account_id>>] 

      Make sure to replace <<account_id>>  with the user's Account ID that you want to notify.

      You can find this by going to Jira Administration > Users, then clicking on the User you want to notify, The final part of the URL after /users/ will be the user's Account ID or using the REST API endpoint below:

       curl --request GET \
      --url 'https://xxxxxx.atlassian.net/rest/api/3/groupuserpicker?query=user@domain.com' \
      --user 'admin@domain.com:A1b2345CdEfgHIJkLMn67OPQ' \
      --header 'Accept: application/json'

      Also, you can use the one below directly on the browser:

       https://xxxxxx.atlassian.net/rest/api/latest/user/search?query=user@domain.com

       

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              Assignee:
              ckhatchikian Carlos Khatchikian
              Reporter:
              9d120b267897 Jørgen Gomo
              Votes:
              10 Vote for this issue
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              11 Start watching this issue

                Dates

                Created:
                Updated: