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  1. Jira Platform Cloud
  2. JRACLOUD-73124

All fields cannot be mapped while doing a csv import from Issues & Filters Section

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      Issue Summary

      Inconsistencies observed with doing csv imports from Issues and Filter Section vs while doing it from External System import section in Jira

      Steps to Reproduce

      While doing a csv import from Jira settings > External System Import we can map fields like Request Type etc

       

       

       

      However while doing an import from Issue & Filters > Search > Import Issues from csv we cannot map some fields like Request Type etc:

      Expected Results

       

      Both the csv imports should work in thee same way

      Actual Results

      We see inconsistencies with the imports

       

      Workaround

      User External system import instead of Csv import from the Issues and filter section however importing files from External System import does not trigger an issue created event which is again a problem as a lot of script listeners depend on Jira to fire an issue created event.

       

        1. screenshot-1.png
          243 kB
          Anusha Rutnam
        2. screenshot-2.png
          372 kB
          Anusha Rutnam
        3. Screen Shot 2019-10-05 at 3.02.53 PM.png
          105 kB
          Ulka
        4. Screen Shot 2019-10-05 at 3.09.32 PM.png
          94 kB
          Ulka
        5. screenshot-3.png
          203 kB
          Anusha Rutnam
        6. screenshot-4.png
          203 kB
          Anusha Rutnam

              Unassigned Unassigned
              umasih@atlassian.com Ulka
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                Created:
                Updated:
                Resolved: