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  1. Jira Platform Cloud
  2. JRACLOUD-73018

User profile pop-up in the issue (old) view will not disappear

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      Issue Summary

      In the old view, if you hover over the assignee, or reporter, a pop-up of the user will be displayed.

      But, if you click on the assignee (or on the reporter), the pop-up will not disappear once you get the cursor out of the user's name. If you scroll down a bit, the pop-up will get hidden behind the left sidebar.

      Environment

      Jira Cloud.

      Steps to Reproduce

      • Hover over the assignee, or the reporter;
      • Click on the assignee (or reporter).

      See the recording: User profile pop-up.mp4

      Expected Results

      The pop-up will disappear after getting the cursor out of the user's name.

      Actual Results

      The pop-up will not disappear.

      Workaround

      Click the ESC key or click outside of the profile card.

        1. User profile pop-up.mp4
          1.04 MB

            [JRACLOUD-73018] User profile pop-up in the issue (old) view will not disappear

            Sourav Shaw made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 633798 ]
            Sourav Shaw made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 633798 ]
            Sami Jaatinen made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 560428 ]
            Paulo F. (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]

            Paulo F. (Inactive) added a comment -

            Hi Everyone!

            Our development team has recently submitted a fix for this problem where the profile pop-up wasn't disappearing under certain circumstances. If you're still experiencing it, please raise a support ticket with us and we'll take a closer look.

            Thanks!
            Atlassian Cloud Support Team

            Paulo F. (Inactive) added a comment - Hi Everyone! Our development team has recently submitted a fix for this problem where the profile pop-up wasn't disappearing under certain circumstances. If you're still experiencing it, please raise a support ticket with us and we'll take a closer look. Thanks! Atlassian Cloud Support Team

            Paulo F. (Inactive) added a comment -

            5d8963a5b4e4 It seems that you're having an issue with the profile card in Confluence. Can you please open a support ticket with details of your site and include a screenshot for further review.

            jak.kelly In order to troubleshoot this further, can you please also raise a support ticket with us, including the details of your Cloud site and a screenshot of where you saw this pop-up issue.

            Paulo F. (Inactive) added a comment - 5d8963a5b4e4 It seems that you're having an issue with the profile card in Confluence. Can you please open a support ticket with details of your site and include a screenshot for further review. jak.kelly In order to troubleshoot this further, can you please also raise a support ticket  with us, including the details of your Cloud site and a screenshot of where you saw this pop-up issue.

            Jak Kelly added a comment -

            This is an example of it happening on a ticket for me today:

            Jak Kelly added a comment - This is an example of it happening on a ticket for me today:

            rwk1013 added a comment - - edited

            The issue was in Confluence pages. I just checked and have found that when a user is tagged in the comment itself, the issue persists. Here, pressing ESC does not resolve the issue.

            rwk1013 added a comment - - edited The issue was in Confluence pages. I just checked and have found that when a user is tagged in the comment itself, the issue persists. Here, pressing ESC does not resolve the issue.

            Jak Kelly added a comment -

            This is a window snip of it doing a similar issue with the hover for the definition of code review and estimation. Is there a separate issue for that? The labels are off the screen shot below:

            I can't immediately reproduce it for a user profile, but I'll attach then next time I see one.

            Jak Kelly added a comment - This is a window snip of it doing a similar issue with the hover for the definition of code review and estimation. Is there a separate issue for that? The labels are off the screen shot below: I can't immediately reproduce it for a user profile, but I'll attach then next time I see one.

            rwk1013 added a comment -

            I also am having this issue and it impacts our team as we go through comments on Confluence pages. It is excessively scaled and blocks the comment itself as well as the text box and buttons. It is adequately illustrated in the .mp4 in this page.

            rwk1013 added a comment - I also am having this issue and it impacts our team as we go through comments on Confluence pages. It is excessively scaled and blocks the comment itself as well as the text box and buttons. It is adequately illustrated in the .mp4 in this page.

              gcardoso@atlassian.com Gonçalo Cardoso
              lalmeida@atlassian.com Leonardo De Almeida
              Affected customers:
              14 This affects my team
              Watchers:
              31 Start watching this issue

                Created:
                Updated:
                Resolved: