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  1. Jira Platform Cloud
  2. JRACLOUD-72483

REST API endpoints that return user objects leave email field blank for unmanaged users

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      Issue Summary

      Any Jira Cloud REST API endpoint that returns user objects in the JSON response will return a blank email address for any non-managed users. This happens regardless of if they are set to "Public" or "Private" in the Atlassian Account privacy settings (which do not have the email address specific setting for non-managed accounts).

      Steps to Reproduce

      1. Invite an unmanaged user to your instance if one does not already exist
      2. run /rest/api/3/user/search?query=<email address of user>

      Expected Results

      The returned user object email field is populated with the expected email address

      Actual Results

      The email address field is returned with an empty string as the value

      Workaround

      Currently, there is no workaround.

        1. image-2019-07-18-09-37-51-522.png
          image-2019-07-18-09-37-51-522.png
          19 kB

          Form Name

            [JRACLOUD-72483] REST API endpoints that return user objects leave email field blank for unmanaged users

            No work has yet been logged on this issue.

              Unassigned Unassigned
              jlong@atlassian.com Jared Long
              Affected customers:
              31 This affects my team
              Watchers:
              36 Start watching this issue

                Created:
                Updated:
                Resolved: