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Bug
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Resolution: Fixed
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Highest
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52
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Severity 3 - Minor
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8
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Issue Summary
Email notifications are being delivered however, the sender is displayed as "Failed to retrieve user" in the "From" field.
Environment
Cloud
Steps to Reproduce
- Generate an email notification event.
Expected Results
The sender is displayed as the user who created the change and triggered the notification event.
Actual Results
The sender is displayed as "Failed to retrieve user"
The below exception is thrown in the xxxxxxx.log file:
Sending email with Message-Id <JIRA.761671.1562017467000.<aaid>@Atlassian.JIRA>: To='"?"' Subject='xxxxxxx' From='null' FromName='"Failed to Retrieve User <aaid>" (JIRA)' EnvelopeFrom='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.761671.1562017467000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@28341720' MessageId='<JIRA.761671.1562017467000.<aaid>@Atlassian.JIRA>' ExcludeSubjectPrefix=false'
Notes
This is a graphical issues and the functionality is not impacted.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
![[Atlassian Service Operations JIRA] Incident - A failure to a managed service being resolved by following the process to Resolve an Incident.](https://ops.internal.atlassian.com/jira/images/icons/issuetypes/exclamation.png "[Atlassian Service Operations JIRA] Incident - A failure to a managed service being resolved by following the process to Resolve an Incident."){kind=icon}
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JRACLOUD-72386] Email notifications are showing "Failed to retrieve user" as the sender
| Labels | New: jsw-s6 |
| Remote Link | New: This issue links to "Page (Confluence)" [ 459722 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 457949 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 456992 ] |
please reopen, this is an issue for us. the system can't seem to validate or list any of our users. We have changed nothing in our configuration, setup settings
| Workflow | Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 3275261 ] | New: JAC Bug Workflow v3 [ 3362393 ] |
| Status | Original: Resolved [ 5 ] | New: Closed [ 6 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Resolved [ 5 ] |
im getting Failed to Retrieve User on repoter...
This has been marked as solved on the Jira Status page, but we are still experiencing this issue....