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Bug
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Resolution: Fixed
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Highest
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52
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Severity 3 - Minor
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8
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Issue Summary
Email notifications are being delivered however, the sender is displayed as "Failed to retrieve user" in the "From" field.
Environment
Cloud
Steps to Reproduce
- Generate an email notification event.
Expected Results
The sender is displayed as the user who created the change and triggered the notification event.
Actual Results
The sender is displayed as "Failed to retrieve user"
The below exception is thrown in the xxxxxxx.log file:
Sending email with Message-Id <JIRA.761671.1562017467000.<aaid>@Atlassian.JIRA>: To='"?"' Subject='xxxxxxx' From='null' FromName='"Failed to Retrieve User <aaid>" (JIRA)' EnvelopeFrom='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.761671.1562017467000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@28341720' MessageId='<JIRA.761671.1562017467000.<aaid>@Atlassian.JIRA>' ExcludeSubjectPrefix=false'
Notes
This is a graphical issues and the functionality is not impacted.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
![[Atlassian Service Operations JIRA] Incident - A failure to a managed service being resolved by following the process to Resolve an Incident.](https://ops.internal.atlassian.com/jira/images/icons/issuetypes/exclamation.png "[Atlassian Service Operations JIRA] Incident - A failure to a managed service being resolved by following the process to Resolve an Incident."){kind=icon}
[JRACLOUD-72386] Email notifications are showing "Failed to retrieve user" as the sender
please reopen, this is an issue for us. the system can't seem to validate or list any of our users. We have changed nothing in our configuration, setup settings
It will most probably be done by mid next week if everything goes well. Will update the ticket once it is rolled out completely.
Hi,
We are rolling out the fix gradually and will update the ticket once it is resolved completely.
Gaurav
Hi,
This is also affecting the body of emails where users are mentioned within a comment, please see my support ticket for an example (JST-489224)
im getting Failed to Retrieve User on repoter...
This has been marked as solved on the Jira Status page, but we are still experiencing this issue....