Problem Statement

User that "Has access on site"-only (deactivated user) isn't able to send email to create issues or comments to project with permission Group(Anyone)

Steps to Replicate

1. Invite a user through User Management
2. Enable "Has access on site" only without giving the application access to any Jira product.
3. Create a project and grant "Create Issue": Group (Anyone, including non-registered and anonymous users)
4. Set Incoming Mail Handler to the Project
5. Using the user's mailbox, Send email to create an issue to the project

Expect Result

"Has access on site"-only users are able to create The user is part of the "Anyone, including non-registered and anonymous users" which has permission to create user.

Actual Result

Issue isn't created

Workaround

Delete the user from the User Management