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  1. Jira Cloud
  2. JRACLOUD-72132

Notifications from filter shares may be blocked due to SPF fail

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    Description

      Summary

      When sharing a filter (not a ticket) in Jira, the email header will contain the following Return-Path:

      Return-Path: <bounces+something@201701confluence.atlassian.net>
      

      The Return Path's domain is 201701confluence.atlassian.net and this is what SPF uses to check. That domain is not the same used in other basic notifications in Jira, which is mail-us.atlassian.net.

      The domain 201701confluence.atlassian.net is not configured to accept some of the IPs used by Jira Cloud, so it gets a HARD FAIL for SPF and those messages may be rejected, depending on email server configuration.

      Environment

      • Cloud

      Steps to Reproduce

      Go to issues and filters > Click to share any filter

      Expected Results

      The email will be sent and the domain in 'Return Path' will be the same as in other notification messages.

      Actual Results

      The email is being sent but with '201701confluence.atlassian.net' domain as Return Path and may be blocked.

      Workaround

      • For now, we don't have yet a workaround for this issue.

      Attachments

        1. image-2019-05-25-19-27-33-812.png
          28 kB
          Carl Pritchett
        2. Screen Shot 2019-05-24 at 16.48.27.png
          184 kB
          Lucas Aguirre
        3. Screen Shot 2019-05-24 at 17.02.08.png
          94 kB
          Lucas Aguirre

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              Unassigned Unassigned
              laguirre Lucas Aguirre (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: