IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Jira Platform Cloud
  2. JRACLOUD-72132

Notifications from filter shares may be blocked due to SPF fail

      Summary

      When sharing a filter (not a ticket) in Jira, the email header will contain the following Return-Path:

      Return-Path: <bounces+something@201701confluence.atlassian.net>
      

      The Return Path's domain is 201701confluence.atlassian.net and this is what SPF uses to check. That domain is not the same used in other basic notifications in Jira, which is mail-us.atlassian.net.

      The domain 201701confluence.atlassian.net is not configured to accept some of the IPs used by Jira Cloud, so it gets a HARD FAIL for SPF and those messages may be rejected, depending on email server configuration.

      Environment

      • Cloud

      Steps to Reproduce

      Go to issues and filters > Click to share any filter

      Expected Results

      The email will be sent and the domain in 'Return Path' will be the same as in other notification messages.

      Actual Results

      The email is being sent but with '201701confluence.atlassian.net' domain as Return Path and may be blocked.

      Workaround

      • For now, we don't have yet a workaround for this issue.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Platform Cloud'
            1. Jira Platform Cloud
            2. JRACLOUD-72132

            Notifications from filter shares may be blocked due to SPF fail

                Summary

                When sharing a filter (not a ticket) in Jira, the email header will contain the following Return-Path:

                Return-Path: <bounces+something@201701confluence.atlassian.net>
                

                The Return Path's domain is 201701confluence.atlassian.net and this is what SPF uses to check. That domain is not the same used in other basic notifications in Jira, which is mail-us.atlassian.net.

                The domain 201701confluence.atlassian.net is not configured to accept some of the IPs used by Jira Cloud, so it gets a HARD FAIL for SPF and those messages may be rejected, depending on email server configuration.

                Environment

                • Cloud

                Steps to Reproduce

                Go to issues and filters > Click to share any filter

                Expected Results

                The email will be sent and the domain in 'Return Path' will be the same as in other notification messages.

                Actual Results

                The email is being sent but with '201701confluence.atlassian.net' domain as Return Path and may be blocked.

                Workaround

                • For now, we don't have yet a workaround for this issue.

                        Unassigned Unassigned
                        laguirre Lucas Aguirre (Inactive)
                        Votes:
                        2 Vote for this issue
                        Watchers:
                        4 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            laguirre Lucas Aguirre (Inactive)
                            Affected customers:
                            2 This affects my team
                            Watchers:
                            4 Start watching this issue

                              Created:
                              Updated:
                              Resolved: