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  1. Jira Cloud
  2. JRACLOUD-71996

Attaching video in the new issue view via drag and drop cause to be downloaded automatically when accessing the issue

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    Description

      Issue Summary

      Attaching videos .mp4 in the comments via drag and drop to issues while using the new issue view cause to these videos be downloaded automatically when accessing the issue using Google Chrome in both old and new issue view.

      Steps to Reproduce

      1. Access an issue using new issue view
      2. Start inserting a comment
      3. Drag and drop a .mp4 video to this comment
      4. Save the comment

      Expected Results

      Access the issue without the video being downloaded automatically

      Actual Results

      Access the issue using both old and new issue view, the video will be automatically downloaded.

      Additional Information

      Uploading via drag and drop in the old issue view
      Cause to test Test to perform Outcome Additional notes
      Chrome\New issue view Access issue with video attached Didn't download
      Chrome\Old issue view Access issue with video attached Didn't download
      Firefox\New issue view Access issue with video attached Didn't download
      Firefox\Old issue view Access issue with video attached Didn't download
      Safari\New issue view Access issue with video attached Didn't download
      Safari\Old issue view Access issue with video attached Didn't download
      Uploading via drag and drop in the new issue view
      Cause to test Test to perform Outcome Additional notes
      Chrome\New issue view Access issue with video attached Downloaded
      Chrome\Old issue view Access issue with video attached Downloaded
      Chrome Incognito mode\Old issue view Access issue with video attached Downloaded
      Chrome Incognito mode\Old issue view Access issue with video attached Downloaded
      Firefox\New issue view Access issue with video attached Didn't download
      Firefox\Old issue view Access issue with video attached Didn't download
      Safari\New issue view Access issue with video attached Didn't download
      Safari\Old issue view Access issue with video attached Didn't download

      Workaround

      Upload the video using the old issue view. One of the easiest ways to achieve this is by appending the below string to the issue URL and then refresh the page:

      ?oldIssueView=true
      

       

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              gmarin@atlassian.com Gustavo Marin (Inactive)
              chughini Carlos Ughini
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              Dates

                Created:
                Updated:
                Resolved: