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Bug
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Resolution: Fixed
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Highest
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None
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Severity 1 - Critical
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Summary
JSD customer / agents + Jira users cannot be created with error "all directory read only", when created from in-product invite + REST APIs. Problem was first observed in JSD Widget and public REST API, but later discovered to affect other parts of JSD / Jira:
• JSD anonymous portal ticket creation (if email address is a customer account that doesn’t exist and needs user creation)
• JSD email ticket creation (if email address is a customer account that doesn’t exist and needs user creation)
• JSD widget ticket creation (if email address is a customer account that doesn’t exist and needs user creation)
• JSD customer portal signup (customer account creation)
• JSD invite customer (customer account creation)
• JSD invite agent
• JSD public api for creating customer accounts
• Jira REST API user creation
Status Page: https://status.atlassian.com/incidents/9r351r9v5cdw
- relates to
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![[Atlassian Service Operations JIRA] Incident - A failure to a managed service being resolved by following the process to Resolve an Incident.](https://ops.internal.atlassian.com/jira/images/icons/issuetypes/exclamation.png "[Atlassian Service Operations JIRA] Incident - A failure to a managed service being resolved by following the process to Resolve an Incident.")
HOT-86545
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