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  1. Jira Platform Cloud
  2. JRACLOUD-71723

JSD agents / JSD customer accounts / Jira users cannot be created: all directory read only (from in-product invite / REST api)

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      Summary

      JSD customer / agents + Jira users cannot be created with error "all directory read only", when created from in-product invite + REST APIs. Problem was first observed in JSD Widget and public REST API, but later discovered to affect other parts of JSD / Jira:
      • JSD anonymous portal ticket creation (if email address is a customer account that doesn’t exist and needs user creation)
      • JSD email ticket creation (if email address is a customer account that doesn’t exist and needs user creation)
      • JSD widget ticket creation (if email address is a customer account that doesn’t exist and needs user creation)
      • JSD customer portal signup (customer account creation)
      • JSD invite customer (customer account creation)
      • JSD invite agent
      • JSD public api for creating customer accounts
      • Jira REST API user creation

      Status Page: https://status.atlassian.com/incidents/9r351r9v5cdw

            [JRACLOUD-71723] JSD agents / JSD customer accounts / Jira users cannot be created: all directory read only (from in-product invite / REST api)

            Fahd added a comment -

            Hi all,

            This bug has been fixed and the fix has been fully rolled out to Atlassian Cloud instances.

            If you experience any further issue, please contact support at https://support.atlassian.com/contact/ for further assistance.

            Best regards,
            Fahd
            Atlassian Cloud Support

            Fahd added a comment - Hi all, This bug has been fixed and the fix has been fully rolled out to Atlassian Cloud instances. If you experience any further issue, please contact support at https://support.atlassian.com/contact/ for further assistance. Best regards, Fahd Atlassian Cloud Support

            Clement Capiaux (Inactive) added a comment -

            Heads ups given to the developers community:

            Clement Capiaux (Inactive) added a comment - Heads ups given to the developers community: Jira Cloud: https://community.developer.atlassian.com/t/track-here-jira-users-cannot-be-created-all-directory-read-only-from-in-product-invite-rest-api/27920 JSD Cloud: https://community.developer.atlassian.com/t/track-here-jsd-agents-jsd-customer-accounts-users-cannot-be-created-all-directory-read-only-from-in-product-invite-rest-api/27922

              mfahd Fahd
              acalantog Anne Calantog
              Affected customers:
              0 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: