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  1. Jira Cloud
  2. JRACLOUD-71723

JSD agents / JSD customer accounts / Jira users cannot be created: all directory read only (from in-product invite / REST api)

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      Summary

      JSD customer / agents + Jira users cannot be created with error "all directory read only", when created from in-product invite + REST APIs. Problem was first observed in JSD Widget and public REST API, but later discovered to affect other parts of JSD / Jira:
      • JSD anonymous portal ticket creation (if email address is a customer account that doesn’t exist and needs user creation)
      • JSD email ticket creation (if email address is a customer account that doesn’t exist and needs user creation)
      • JSD widget ticket creation (if email address is a customer account that doesn’t exist and needs user creation)
      • JSD customer portal signup (customer account creation)
      • JSD invite customer (customer account creation)
      • JSD invite agent
      • JSD public api for creating customer accounts
      • Jira REST API user creation

      Status Page: https://status.atlassian.com/incidents/9r351r9v5cdw

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              Assignee:
              mfahd Fahd
              Reporter:
              acalantog Anne Calantog
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