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  1. Jira Platform Cloud
  2. JRACLOUD-71638

External System Import to Classic Projects using CSV adds Next-Gen Issue Type to Scheme

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      Description

      When importing issues to a classic project using CSV files, Jira may add an invalid issue type to the issue type scheme if next-gen projects exist

      Steps to reproduce

      1. Create a classic project
      2. Create a Next-Gen project
        • I.E. the Epic issue type exists in both the Classic and Next-Gen projects. One of them, however, is only applicable for the next-gen project
      3. Create a simple CSV file that defines issues and their issue types, as exemplified below

        summary,issuetype
        Teste Epic Bug,Epic
        Teste Story,Story

      4. Go to Jira Settings > System > External System Import
      5. Select CSV
      6. Upload the file, select a Classic project as the destination project and follow the prompts

      Expected result:

      Issues are imported using the correct issue types

      Actual results:

      A Next-Gen Epic issue type is added to the issue type scheme, causing the following message to be presented:

      This may cause issues to be imported using the wrong issue type.

      Workaround:

      An existing workaround is to import the CSV file using the issue type's IDs instead of their "Names". This can be gathered by going to Jira Settings > Issues > Issue Types and click Edit next to the issue type. The ID will be displayed on the URL

      • Example : https://<instance>.atlassian.net/secure/admin/EditIssueType!default.jspa?id=<ID>

      Fixing the problem:

      If a CSV file has already been imported and the problem represented by the image below exists, please contact Atlassian support

              mbogdanov Mikhail Bogdanov
              dbraun@atlassian.com Douglas B (Inactive)
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              2 Vote for this issue
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                Created:
                Updated:
                Resolved: