Account ID user mentions won't trigger email notifications.

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    • 1
    • Severity 3 - Minor

      Summary

      Users mentioned by their account id instead of user name will not receive email notifications.

      Steps to Reproduce

      1. @mention someone in an issue comment.
      2. Check if the mention had the format accountid:xxxxxxxxxx

      Expected Results

      The mentioned user receives the mention notification.

      Actual Results

      No notification is fired.

      Notes

      • Currently, only Jira mobile uses the accountid:xxxxx mention format.
      • It is only possible to see the @mention format by editing the ticket on the old issue view.

            Assignee:
            Unassigned
            Reporter:
            Paulo Junior (Inactive)
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              Created:
              Updated:
              Resolved: