Summary

If the name of the project contains special characters, Jira will place this same characters in URLs, which might cause malfunctions.

In a specific example, if the project's name contains the # symbol, none of the reports will open (see the video below).

Video:
JRACLOUD-71232.mp4

Steps to Reproduce

• Insert the # symbol in a project's name;
• Navigate to the "report" section and try to open any report.

Expected Results

• The report's configuration opens so that the admin can input the relevant parameters.

Actual Results

• An error ("No report was specified. The 'ReportKey' parameter was empty") flashes and then the page goes blank.

Workaround(s)

• Either remove the special character from the project's name or remove the special character from the URL

If you need help to set up the configuration, please open a support ticket at support.atlassian.com.