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  1. Jira Cloud
  2. JRACLOUD-70200

Unable to add existing attachments into comments with new issue view.

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    Description

      Update from Product team

      Hi all,

      Thanks for your feedback here, my name is Jehan, I'm a product manager here on Jira Service Desk. I'd like to understand more about this need so would like to book in some time to discuss this with you. Would you be able to click the link below to book a time?

      https://calendly.com/jgonsalkorale/new-issue-view-in-jira-service-desk

      Kind regards,

      Jehan

      Summary
      When a user uploads a file or image as an attachment to an issue they are then unable to use this attachment in a comment , the old method of no longer works.

      Steps to Reproduce
      1. Upload a file as an attachment to an issue.
      2. Create a comment on that issue and try to include a the attachment in the comment itself.

      Expected Results
      The attachment would be in the list of files under recent uploads when clicking the 'Files and Images' button, or a text shortcut similar to the old method could be used to add a thumbnail in the comment.

      Actual Results
      The file must be drag & dropped into the comment again as a seperate upload.

      Workaround
      Disable the new issue view. For that follow the steps below:

      • Select your avatar and choose Profile
      • Turn off the New Jira issue view toggle under Labs
        OR

      Just drag the file directly into the comment and do not upload as an attachment.

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              a620038e6229 Jehan Gonsalkorale
              nwolfgang Battlebeard (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: