Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-69715

Order of fields is not respected in the new issue view


    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • Issue - View

      Product Update - Dec 20th, 2018

      Hi everyone, I am happy to share with you that we have rolled out the ability to configure the field layout on the new issue view! This is available to all customers who have the new issue view enabled. You can find more information here: https://confluence.atlassian.com/jirasoftwarecloud/configure-field-layout-in-the-issue-view-961798059.html 

      Here are a couple of key points about this you should know. More detailed info is in the docs link above.

      • This only applies to classic projects that are using the new issue view. Next-gen project types already have the ability to add/remove/edit the field ordering of the issue view. See https://confluence.atlassian.com/jirasoftwarecloud/working-with-next-gen-software-projects-945104895.html 
      • The new Issue Layout option in your project settings is what allows you to order your fields. It still gets the list of available fields from your global screen config that is being applied to the specific issue type you are editing within that project. If you change the ordering this will only affect the field layout for those issue types within that specific project. The new Issue Layout option is not a global setting. It is a per project setting.
      • Only project admins and site admins have access to this Issue Layout option. It can be accessed by clicking on the ... within any issue detail view. Or go to your project settings.

      If you have any questions, or would like to see some improvements, there is a feedback collector on the Issue Layout edit page. So give us your feedback, we are looking to iterate and improve this moving forward but we are excited about this change. We hope it makes using the new issue view much more enjoyable!

      Taylor Pechacek, Jira Cloud - Sr. PM



      Order of fields is not respected in the new issue view

      Steps to Reproduce

      1. Configure the view issue screen by setting fields to respect a certain order.
      2. When you access directly the issue you can see that the order is respected on the view screen.
      3. When you view the issue through the new issue view you will notice that the order is not respected.

      Expected Results

      • Fields order respected as per the screen configuration.

      Actual Results

      • On the old issue view the order is respected.
      • On the new issue view the order is not respected.



      • Currently, the only workaround is to access the issue link to get the old issue view.

        1. screenshot-3.png
          48 kB
        2. screenshot-1.png
          27 kB

            Unassigned Unassigned
            fabbes Fares Abbes (Inactive)
            8 Vote for this issue
            15 Start watching this issue