Customer receiving emails from bounce@spemail-us.atlassian.net

Summary

We have been alerted of customers receiving emails from bounce@spemail-us.atlassian.net as email servers (most commonly Microsoft) are requiring headers to be set on emails.
We are working on solving the problem in a joint effort with our mail delivery service.

Note that this only affects Jira Cloud, not Jira Server. It also impacts Confluence Cloud.

Steps to reproduce

None

Expected Result

Customer should get emails from jira@sitename.atlassian.net address

Actual Result

Customer get emails from jira@sitename.atlassian.net address
Customers are getting emails from bounce@spemail-us.atlassian.net

Mail from Jira and Confluence will appear as being sent from the following addresses according to product & region. If you have automation rules that are triggered based on these emails, you may need to update your rules:

• jira@mail-us.atlassian.net on behalf of Sender <jira@your_instance>
• jira@mail-eu.atlassian.net on behalf of Sender <jira@your_instance>
• confluence@mail-us.atlassian.net on behalf of Sender <confluence@your_instance>
• confluence@mail-eu.atlassian.net on behalf of Sender <confluence@your_instance>

Workaround

If the problem is affecting routing of your emails and this affects your business, please get in touch with support as we can apply a temporary solution until the situation is resolved.