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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-6922

Add support for tracking third parties



    • Type: Suggestion
    • Status: Resolved (View Workflow)
    • Resolution: Won't Fix
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: User Management
    • Labels:
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.


      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When tracking issues from multiple third-parties, it would be very helpful if JIRA could track which third-party each user belonged to. With this information there is a lot that could be done:

      • provide security so that third-party users have more privileges on issues from their own company
      • extend the search interface so that users can simply search all of their own issues
      • similarly these users can now create useful filters such as 'my company's open issue'

      Ideally this company/third-party information would be collected in a secure way so that it can be relied upon.

      • require the user provide an email from the company's domain, and then verify it
      • require an administrative user from each company so that they can add and remove users

      I realize that some of this could be done as custom fields and workflows, but it would make sense to me for this to be a core part of the product. For example, on jira.atlassian.com, I'd love to be able to write filters such as "my company's unresolved issues". I also would really like to be able to edit issues created by my co-workers, and to remove ex-employees or reassign their issues to someone else.


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              • Assignee:
                andy.armstrong Andy Armstrong
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                • Created: