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  1. Jira Platform Cloud
  2. JRACLOUD-69133

copy/paste shortcuts not working anymore for file attachments in comment fields with Internet Explorer and Edge

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      copy/paste shortcuts are not working anymore for file attachments in comment fields with IE and Edge, you must save the file and use the drag&drop, upload file or add attachment dialog box.

      You should be able to directly copy/paste an image, without saving the file as you still can on Firefox and Chrome.

      Environment

      • Internet Explorer 11
      • Edge

      Steps to Reproduce

      Within an issue comment field, add an image by copy and paste (with keyboard shortcuts or the mouse right click menu) nothing happens with IE and Edge,

      Expected Results

      An image file attachment should be added to the comment field as it does with Chrome and Firefox.

      Actual Results

      Nothing is happening with keyboard shortcuts and the paste option is not available in the mouse right-click menu.
      With Chrome:

      With IE:

      Workaround

      Save the image file and use the attachment dialog box or the drag&drop

        1. Screenshot 2020-06-18 at 16.19.34.png
          Screenshot 2020-06-18 at 16.19.34.png
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        2. Screenshot 2020-06-18 at 16.18.03.png
          Screenshot 2020-06-18 at 16.18.03.png
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        3. IE.png
          IE.png
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        4. chrome.png
          chrome.png
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              Unassigned Unassigned
              agonzalez@atlassian.com Adrien Gonzalez (Inactive)
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              11 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: