Hi,

Thank you for your feedback on Jira Cloud performance.

This ticket was originally created to report slowness when loading the sidebar in the new Jira experience. Over the last few months, we've shipped multiple performance improvements to tackle this and other performance issues. You can read the latest update on performance in the Atlassian Community.

Since shipping these improvements, we're happy to share that the sidebar in the new Jira experience now loads twice as fast:

With the comments on this ticket, you have openly shared your experiences with Jira Cloud and helped us build a better product. We want to sincerely apologize for the frustration caused by this and other performance issues.

Moving forward, in order for us to better identify and prioritize the performance issues that still impact you, we ask that you open new tickets based on your latest experience here. We're closing this ticket today.

We're continuing to actively work on providing you with a superior performance experience in Jira Cloud.

Nikhil Kulkarni
Senior Product Manager
Jira Cloud Performance

Hi,

We’re happy to share some updates with you on the performance improvements we’ve been working on these past few months:

Faster Navigation Sidebar
We've shipped a Jira navigation sidebar that loads twice as fast as the previous version. This is now available to all customers.

Jira as a Single Page App (SPA) - faster transitions between Jira pages
We’re progressing well in this journey, having completed much of the work that will enable us to bring more experiences into the SPA. We've already shipped fast SPA transitions between directories and next-gen Jira Software projects. Soon, this will be expanded to include the new issue view, classic Jira Software projects, and dashboards.

Reducing the size of our frontend resources
Through a number of build and delivery improvements, we're now serving much smaller frontend resources (e.g. JavaScript files), so Jira experiences become ready for interaction sooner. Next up, we're continuing our work to reduce the number and size of downloaded files.

Stay tuned for the next update!

Cheers,
Nikhil Kulkarni
Senior Product Manager
Jira Cloud Platform

Hi,

Thank you for your continued feedback on Jira Cloud performance. As Scott mentioned, we very much understand the impact of this issue and are actively working towards a scalable solution.

Here’s what we’ve been working on over the past couple of months:

Faster preview in the new issue experience

In the new Jira issue view, we’ve optimised the loading time of the issue preview (including the issue title, key fields, and description). This experience is available to a number of users already and will be rolled out to more users in the coming months.

Improvements to next-gen boards and backlogs

In next-gen Jira Software projects, switching between boards, the backlog, roadmaps, and the project configuration pages now happens in a Single Page App (SPA). This, combined with an optimised board issue view, helps load content faster.

A Single Page App (SPA) for Jira

We're working on enabling more SPA transitions within Jira. This will create a more seamless navigation experience between different parts of the product.

Improvements to the sidebar navigation experience

We have also started working to improve the performance of the sidebar and, in turn, speed up the way you navigate around Jira. We’ll make sure to share news on improvements here.

New AWS regions in Sydney and Singapore

We have opened up new AWS regions in Sydney and Singapore to improve the performance for our APAC customers.

Simplified frontend architecture

In addition to the above changes, we're simplifying our frontend architecture to help us transform Jira into an SPA, accelerate initial page loads using a technique called Server-Side Rendering (SSR), and apply much smarter caching techniques. Some of this work has already been completed and some is just getting started, with each piece driving us toward a simpler, faster Jira that’s smaller in size and loads far less data.

Thanks again for your patience on this issue, and stay tuned for the next update.

Cheers,
Nikhil Kulkarni
Senior Product Manager
Jira Cloud Platform