Thank you for your feedback and your patience. We understand your frustration and are actively working on addressing the performance issues in Jira. In fact, improving Jira’s performance is one of our top company goals and we are hard at work on it.
That said, it’s an ongoing journey and we intend to make significant progress as we move ahead. There are some things we’ve already done, areas we are currently working on and items in the pipeline through which we aim to deliver a superior performance experience. Here are some key highlights on the performance work:
Building newer experiences with performance in mind - We’re focusing on the key experiences that a large number of you interact with and making sure that they’re performant.
The Issue experience, for example, is perhaps what most of you interact with and that’s currently our area of focus. Here’s some insight into how we’re thinking about building it - A sneak peek into the future of Jira Cloud issues (blog post) and video from Europe 2018 Summit (55:26 onwards). We’re constantly working on making the new Issue experience fast and easy to use. Some of you may already be on this new experience and we plan to take this all our customers in the coming months. Like we are for Issue experience, we’re working on making the Navigation experience is both fast and easy to use.
Jira as an SPA - One of our key initiatives is turning Jira into an SPA (Single Page Application). An SPA delivers a much superior experience from a performance perspective. For a product of Jira’s nature and complexity, this is a fairly significant effort and we’re on it in the right earnest. We’ve shipped this to some of our new experiences (next-gen boards, for example) and will be rolling it out to other parts of Jira over time.
Expanding our cloud footprint- We made a major decision of moving from our own data center to AWS cloud. This would enable us to better deliver value to you, our customers, by focusing on delivering features (and not managing IT infrastructure) and also scale smoothly for our fast-growing customer base with better performance. We completed migrating all our customers to AWS early this year. You can read more about our move to AWS here - on TechCrunch and Forbes. In order to support our growing customer base and make sure we’re closer to where our customers are, we are adding newer AWS regions. In addition to the existing regions in the US and Ireland, we are adding AWS regions in Sydney, Frankfurt and Singapore.
Thank you for bearing with us. Be rest assured that performance is a top priority for us and we’re actively working on it. We’ll keep you posted on updates and new developments regarding performance.
Senior Product Manager
Jira Cloud Performance
A few user are facing slowness while loading the new Jira layout
- Jira Cloud + New jira experience
- Access Jira
- This issue can be noticed on boards, issue navigator and dashboards
Layout (sidebar, buttons...) is loaded as soon as the issues are shown.
Jira hangs while loading the sidebar and other layout artifacts
- JS downloads take over 8 s
- Jira frontend is perceived as slow
- Jira backend responds under 4 s
We will update this ticket in the next days to provide more details or just to link it to a new bug ticket specific to the above scenario.
Users can try disabling the browser extensions as there are cases where this change improves the performance.