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  1. Jira Platform Cloud
  2. JRACLOUD-68496

The Activity Stream gadget is not sorting activities correctly

      Summary

      The Activity Stream gadget is not sorting activities correctly.

      Steps to Reproduce

      1. Have the Activity Stream gadget on a dashboard, with activity from a day before, preferably.

      Expected Results

      The activity is displayed ordered, starting with activity from 'Today' and then showing activity from previous days.

      Actual Results

      The activity stream does not have a specific order. It can start showing activity from 'Yesterday', then 'Today' and 'Yesterday' and then the other days.

      Notes

      • On older activity, the date may not match. For example, checking the Activity Stream on Thursday, and expanding to show older activity, the activity from Monday displayed as 2 days ago:
      • In certain cases, clicking on Show more to display older activity can also change the displaying order.

      Workaround

      Try to clean the cache and refresh the page.

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            [JRACLOUD-68496] The Activity Stream gadget is not sorting activities correctly

            Hi ab804be82832 

            Look like you're mentioning about Jira Server. This ticket is for Jira Cloud.

            Please contact our support to open the ticket for Jira Server team.

            Thanks.
            Thuan

            Thuan Nguyen added a comment - Hi ab804be82832   Look like you're mentioning about Jira Server. This ticket is for Jira Cloud. Please contact our support to open the ticket for Jira Server team. Thanks. Thuan

            We're still facing the sorting issue in Jira 9.2.0 

            Jānis Biedriņš added a comment - We're still facing the sorting issue in Jira 9.2.0 

            Hi watchers,

            We fixed and verified that the bug, sorting issue, has been fixed.

            We understand that you may be still facing some problems with activity stream gadget. Please watch these 2 tickets that we're working on:

            Thanks,

            Thuan Nguyen added a comment - Hi watchers, We fixed and verified that the bug, sorting issue, has been fixed. We understand that you may be still facing some problems with activity stream gadget. Please watch these 2 tickets that we're working on: https://jira.atlassian.com/browse/JRACLOUD-79161  (Some activities are not displayed in the Activity Stream gadget when the number of displayed items is limited to a small number) https://jira.atlassian.com/browse/JRACLOUD-78878  (Jira Activity Stream gadget does not show all information in some cases, and the return is “user has had no activity”.) Thanks,

            Hi ae999e6bf465 

            Sorry about what you faced recently.

            We recently fixed the sorting issues and still got your comment that made me confused, but after looking at the screenshot you provided. Look like the sorting issues have been fixed, but the problem is: you missed some activities in there, as you said: you do it daily but there's a gap which doesn't make sense.

            In this case, we're actively working to fix these 2 bugs:

            Please accept my apology. These 2 tickets are In Progress and we're looking at them right now.

            Thanks.

            Thuan Nguyen added a comment - Hi ae999e6bf465   Sorry about what you faced recently. We recently fixed the sorting issues and still got your comment that made me confused, but after looking at the screenshot you provided. Look like the sorting issues have been fixed, but the problem is: you missed some activities in there, as you said: you do it daily but there's a gap which doesn't make sense. In this case, we're actively working to fix these 2 bugs: https://jira.atlassian.com/browse/JRACLOUD-79161 (Some activities are not displayed in the Activity Stream gadget when the number of displayed items is limited to a small number) https://jira.atlassian.com/browse/JRACLOUD-78878 (Jira Activity Stream gadget does not show all information in some cases, and the return is “user has had no activity”.) Please accept my apology. These 2 tickets are In Progress and we're looking at them right now. Thanks.

            Here's the last comment on that ticket:
            We could, then, relate this behaviour to the following bug:

            JRACLOUD-68496 - The Activity Stream gadget is not sorting activities correctly
            I've linked this ticket to the bug. Please consider adding yourself as a watcher. This way it raises awareness to our development team about this issue, and you get updated as we make progress with this.

            As a workaround, whenever this happens, you can try to maximize the Activity Stream gadget of your dashboard or clean the cache of your browser.

            I'm suggesting resolution to this ticket as "Atlassian Bug". If you feel we need to discuss this further, just reply back. I'll be more than glad to help you.

            Robert Brown added a comment - Here's the last comment on that ticket: We could, then, relate this behaviour to the following bug: JRACLOUD-68496 - The Activity Stream gadget is not sorting activities correctly I've linked this ticket to the bug. Please consider adding yourself as a watcher. This way it raises awareness to our development team about this issue, and you get updated as we make progress with this. As a workaround, whenever this happens, you can try to maximize the Activity Stream gadget of your dashboard or clean the cache of your browser. I'm suggesting resolution to this ticket as "Atlassian Bug". If you feel we need to discuss this further, just reply back. I'll be more than glad to help you.

            For reference here's the case from 4 years ago: JST-417784 Summary Home vs. Project Home Discrepancies
            Inbox

            Robert Brown added a comment - For reference here's the case from 4 years ago: JST-417784 Summary Home vs. Project Home Discrepancies Inbox

            And BTW, I submitted a case 4 YEARS AGO and was told to go here. So, I've already done that and nothing has happened in 4 YEARS.

            Robert Brown added a comment - And BTW, I submitted a case 4 YEARS AGO and was told to go here. So, I've already done that and nothing has happened in 4 YEARS.

            Here's another example. This is my feed today and this has been the behavior of the feed since I've had JIRA in the environment, more than 4 years. It would appear I cannot upload attachments, which is convenient. So here's a link. https://www.screencast.com/t/Rd6M3nNJ

            This is the top of my feed today. I have comments starting today. Then it goes to two days ago. Then it goes to 6 days ago. Then it goes to May 20, then it goes to April 14.

            I have daily activity in JIRA. It's impossible for there to be gaps in comments. As I mentioned above things start to break when tasks close out.

            This Activity Feed provides value only in the short term. Perhaps only the last 24 hours if no tasks are closed. If tasks are closed, then all bets are off.

            Robert Brown added a comment - Here's another example. This is my feed today and this has been the behavior of the feed since I've had JIRA in the environment, more than 4 years. It would appear I cannot upload attachments, which is convenient. So here's a link. https://www.screencast.com/t/Rd6M3nNJ This is the top of my feed today. I have comments starting today. Then it goes to two days ago. Then it goes to 6 days ago. Then it goes to May 20, then it goes to April 14. I have daily activity in JIRA. It's impossible for there to be gaps in comments. As I mentioned above things start to break when tasks close out. This Activity Feed provides value only in the short term. Perhaps only the last 24 hours if no tasks are closed. If tasks are closed, then all bets are off.

            Hi ae999e6bf465 - Your message is not very clear to me that which problem you are really facing or you are facing the sorting issue, because we're tracking and working hard to fix bugs from activity streams, I would like to understand clearer about your case. If possible, please open a support request, and tell the support engineer about this comment from me, they will be able to contact me internally and we will investigate your problem and have a reply to you.

            Thuan Nguyen added a comment - Hi ae999e6bf465 - Your message is not very clear to me that which problem you are really facing or you are facing the sorting issue, because we're tracking and working hard to fix bugs from activity streams, I would like to understand clearer about your case. If possible, please open a support request, and tell the support engineer about this comment from me, they will be able to contact me internally and we will investigate your problem and have a reply to you.

            Hi a20b64df07d4 - Your problem relates to another bug: https://jira.atlassian.com/browse/JRACLOUD-79161

            Please watch and vote for the above ticket instead.

            Thanks.

            Thuan Nguyen added a comment - Hi a20b64df07d4 - Your problem relates to another bug: https://jira.atlassian.com/browse/JRACLOUD-79161 Please watch and vote for the above ticket instead. Thanks.

              dff131c0be1e Sonia Ganjoo (Inactive)
              lfarias Luiz Farias (Inactive)
              Affected customers:
              44 This affects my team
              Watchers:
              41 Start watching this issue

                Created:
                Updated:
                Resolved: